I am a mortgage lender with 18-years of experience providing excellent customer service to my referral partners and clients in Florida, Tennessee, Georgia and Virginia. Wide variety of programs including Conventional, FHA, VA, USDA-RD, construction and manufactured home ( certain restrictions apply) loans. In house processing and underwriting insure quick and timely loan approvals and closings. Competitive rates and fees and unparalleled customer service and communication.
I always strive to exceed my referral partners and clients expectations during the loan process, from start to closing. I make sure my clients are given options to meet their financial goals and needs. I truly try to live up to my tagline of “Going the Extra Mile is Part of My Daily Route!” in all that I do. Communication is key in the mortgage and real estate industry and our team’s commitment to timely and effective communication is unparalleled. Real-time loan status updates via Tuesday morning calls to the buyer, buyers agent, listing agent and title company. E-mail updates every Friday afternoon so everyone is in the know prior to the weekend.
"Ken and his Alcova team went above and beyond to help us close on our first home in a matter of weeks AND after we moved up closing by a week. They answered all of our questions quickly by text, phone, and email and never seemed annoyed or bothered by our 'first time home buyer' endless, sometimes repetitive questions. They were always thorough, pleasant, and knowledgeable." - Vannessa B.
"I was extremely pleased with Kim and Ken Philips. They made the buying process very simple and were there to answer any questions we had. Will definitely use them in the future." - Michael S.
"No matter what I needed Ken and his wife were always on call!! I never had to worry about any issues and they made everything quick and painless for this first time home buyer!! They were extremely understanding when I hit snags along the way and help me fix them! Definitely an awesome group!!" - Amber L.
"Ken helped my wife and I purhcase our first home. We can’t say enough about how helpful Ken and his team were during the whole loan process. It was a rather stressful time but Ken made us feel at ease and answered in questions we had promptly. I have already recommend Ken to many people because of his great customer service and professionalism!" - Taylor H.
"Ken and his team, Kim and Thomas, gave every attention to detail which made the process from application to close the smoothest transaction possible! Will recommend Alcova to all of my friends" - Randi M.
"Ken and his staff was great. Everything was explained and even the hiccups were smoothed out. The loan was swift and was done in a crunch time month February." Sean Y.
In support of our local communities, ALCOVA Mortgage is proud to recognize local Veterans as part of our "Hometown Heroes" program! At ALCOVA we appreciate so much the sacrifice that Veterans have made to give us the freedom and opportunities we have. It is because of this that we are excited about giving something back each month to these real "Hometown Heroes".learn more